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INDIANAPOLIS—Quality healthcare depends on effective communication between one provider to another and from
provider to patient. Conversations can be difficult and sometimes they get off track. In Sigma Theta Tau International Honor Society of Nursing’s (Sigma) third edition of Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication by Cheri Clancy, everyone from those new to the bedside to the CEO of a major healthcare facility will learn to facilitate better, more effective communication.
Clancy reveals the key factors behind how others perceive us when we communicate with them—things like attitude, body language, and word choice. It also discusses the neurochemicals that drive these perceptions. Each chapter features do’s and don’ts, reflective questions, and practical tools to help improve on-the-job interactions. This new edition shows healthcare professionals how to understand the impact COVID-19 pandemic had on communication; avoid communication pitfalls and limitations of virtual interaction; communicate mindfully; deal with gossip and harassment; address workloads and management styles; improve the patient experience; and more.
The book is available to purchase at SigmaMarketplace.org/SigmaBooks.
Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, Third EditionBy Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP
Published by Sigma, 2024ISBN-13: 9781646481934 EPUB ISBN: 9781646481941PDF ISBN: 9781646481958 Price: US $39.95Trade paperback, 308 pagesTrim size: 7.5x9.25 in.
Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard sciences as a catalyst for soft-skill leadership development. In addition to presenting, coaching, and consulting, Clancy leads the client experience department at Bayada Home Health Agency.
The Sigma Theta Tau International Honor Society of Nursing (Sigma) is a nonprofit organization with the mission of developing nurse leaders anywhere to improve healthcare everywhere. Founded in 1922, Sigma has more than 100,000 active members and 600 chapters at institutions of higher education and healthcare partners from Armenia, Australia, and Botswana to Thailand, the United States, and Wales. Sigma members include clinical nurses and administrators, academic nurse educators and researchers, policymakers, entrepreneurs, and others working to fulfill the organization’s vision of connected, empowered nurses transforming global healthcare.
Learn more at SigmaNursing.org.